Privacy Policy

Privacy Policy for https://depression-counseling.storysurge.net

Introduction

Welcome to https://depression-counseling.storysurge.net! We are dedicated to delivering exceptional counseling services while maintaining your privacy and securing your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of your information when you interact with our online platform. By using our website or services, you agree to the terms outlined here.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website located at https://depression-counseling.storysurge.net.
  2. Any applications, software, or tools we offer.
  3. Services and products provided through our platform.
  4. Interactions between users and our representatives via emails, calls, texts, or other communication channels.

Please note that this policy does not extend to third-party websites, apps, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

When you engage with us in the following ways, your data will be processed as described:

  1. Using Our Services/Apps: As an authorized user, your account details, including login credentials, will be collected and stored securely. We may also track your interactions within our applications for service improvement.

  2. Visiting Our Websites: We use cookies (as detailed below) to enhance your experience and gather analytics on website usage. Your IP address and browser type might also be recorded.

  3. Communication with Us: If you choose to receive newsletters, updates, or marketing materials from us, we’ll keep a record of your contact preferences and communication history.

  4. Making Purchases: Payment information, transaction records, and order details are collected for processing orders and preventing fraud.

Personal Data Collection

We collect various categories of personal data to provide and improve our services:

  • Account Information: This includes usernames, passwords, email addresses, and profile details you provide during registration.

  • Payment Information: Credit/debit card numbers, expiration dates, and billing addresses are required for transactions.

  • Financial Data: We may collect bank account information for direct deposits or payments.

  • Purchase Data: Details about products or services purchased from our platform.

  • Mobile Device Identifiers: Unique device IDs or mobile phone numbers can be used to send push notifications.

  • Location Data: With your consent, we access your location to provide personalized content or services.

  • Feedback and Reviews: Your comments, ratings, and reviews help us improve our platform.

  • Social Media Information: When you connect your social media accounts, we may collect data from those platforms (subject to their privacy policies).

  • Product/Service Details: Any information you provide about your mental health needs or preferences for counseling services.

Cookies and Tracking Technologies

We employ cookies and similar technologies for various purposes:

  • Strictly Necessary: These cookies enable core platform functionality, such as logging in and navigating between pages.

  • Preference Cookies: They remember user settings (e.g., language, layout) to enhance your experience.

  • Analytics Cookies: Used to gather anonymous data about how visitors interact with our site for performance and service improvements.

Users can manage non-essential cookies through our built-in Cookie Manager.

Data Retention and Deletion

We follow strict retention policies:

  • Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, including legal obligations or valid business interests.

  • Once the data is no longer required, we delete or anonymize it securely.

Security Measures

Protecting your data is our top priority:

  • We implement robust organizational and technical safeguards to safeguard personal information against unauthorized access, disclosure, use, or modification.

  • Secure third-party payment processors handle financial data encryption and processing.

Children’s Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect or store personal information from minors.

Your Rights (Depending on Your Location)

You have specific rights regarding your personal data, which vary by jurisdiction:

  • Access: You can request access to the personal data we hold about you.

  • Rectification: Correct any inaccurate or incomplete information.

  • Erasure/Right to be Forgotten: In certain situations, you can ask us to delete your data.

  • Restriction: Limit our processing of your data under specific circumstances.

  • Data Portability: Receive your personal data in a structured, commonly used format.

  • Objection: Object to the processing of your data for specific or all purposes.

  • Non-Discrimination: You have the right to take legal action if we discriminate against you for exercising your privacy rights.

To exercise these rights or seek further information, please contact our Data Protection Officer at the address provided below.

Changes to Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

Contact Information

For any privacy-related inquiries, feedback, or requests:

Email: [email protected]

Mail: Privacy Policy Inquiries, Depression Counseling, Inc., [Address]